Shipping

Shipping 

**IMPORTANT PROCESSING & COVID-19 SHIPPING DELAYS**

Please note Domestic and International carriers are operating with an expected delay of an additional 5-10 business days on top of already defined transit times due to COVID-19. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages. 

Please note the below shipping timelines are estimates from the carrier not guarantees. 

Business Days do not include Saturday, Sundays, and Holidays.

  • USPS First Class / Priority Mail (2-8 business days)
  • USPS Priority Mail Express (1-2 business days)
  • DHL Parcel International Direct (10-15 business days)
  • DHL Expres (5-10 days)

***Due to the impact of COVID-19 please expect shipping carrier delays for both domestic and international orders. This includes expedited orders.

Shipping Updates for Domestic and International Orders

Domestic and International shipping is experiencing a general slowdown across the board regarding both shipping and tracking information. Please allow 72 hours after fulfillment for tracking information to display properly. 

When will I receive my order?

Due to the impact of COVID-19 please expect shipping carrier delays for both domestic and international orders. This includes expedited orders. While we do not have exact timing for delays at this time, we are monitoring the status closely and will keep you posted about when your order will arrive. If you purchased internationally and your order status hasn’t changed in 30 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please email customercare@notreallystrangers.com

My tracking is in pre-shipment. What does this mean?
We know that all carriers are behind on updating their online tracking and doing their best to recover from increased volume during the holiday rush and unprecedented delays due to the COVID-19 impact. This is a potential reason the status reads "pre-shipment" with the carrier. If an order is stuck in "pre-shipment", this usually means USPS has scanned your package but is unclear of the current package whereabouts. It may also mean they have missed the initial scan at the distribution center and will likely scan at the next checkpoint in the delivery journey.Due to the reasons mentioned above, USPS has had challenges over the last 60-90 days resulting in a lack of staff and resources. This is causing additional delivery delays to customers across the country. We have received enough feedback from customers sharing the USPS tracker has often indicated the order/package is in "pre-shipment" and then received an updated scan; "your package will be delivered tomorrow before 10 AM" OR "your order is currently out for delivery." In most cases, the "pre-shipment" will change to "your order is out for delivery" as that is happening nine out of ten times at the moment. We appreciate your patience and understanding, as we cannot cancel an order that has already been shipped. Please feel free to reach out if your package has not arrived in 30 days for a full refund or reshipment.

 

How much does shipping cost to within the USA? How long will shipping take?

We offer a variety of shipping options for both domestic and international customers. Shipping costs are automatically calculated by our ordering system and are determined by the weight of the items being purchased, the destination of the package and the shipping method selected.

Your shipping costs will be displayed during the checkout process before you enter payment information. This allows you to determine total costs and adjust your order if need be.

Online orders are generally shipped within 2-3 business days after the order is processed. 

 Please not this may be delayed over the holiday periods (Christmas, Easter etc).

 

How can I track my order?

Once your order is fulfilled you will receive a tracking number via email. You will be able to track its journey online

 

International Shipping

 

What countries do you ship to?

We can ship anywhere globally, excluding Russia and some remote Middle Eastern countries.

  

How long will shipping take?

We express ship all international orders via USPS. Shipping costs are automatically calculated by our ordering system and are determined by the weight of the items being purchased, the destination of the package and the shipping method selected.

 If you are placing an international order, you must allow additional time for export travel and customs processing.

Shipping normally takes between 3-6 business days (please keep in mind during peak season shipping can take up to 8 workings days). 

 

Do you ship to PO Boxes?

Unfortunately we cannot ship to PO boxes at this time.

 

What happens if my order is my order is lost?

Please note; we are NOT responsible for any lost or stolen packages, once the delivery has been confirmed with our courier company, shipment is out of our hands and you will need to deal directly with Fedex.

 

Will I be charged taxes and duties?

Please be aware that your country upon arrival may charge customs and duties taxes. We are not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at the time of delivery. Please note; not every country has these taxes.